Privacy Policy.

1. Who We Are:

SJ Conroy Exterior Cleaning provides professional exterior cleaning services for homes and businesses across Bracknell, Berkshire and surrounding areas.

For the purposes of UK data protection law, SJ Conroy Exterior Cleaning is responsible for the personal information we collect and use in connection with our services.

Business: SJ Conroy Exterior Cleaning
Location: Berkshire, United Kingdom
Email: [email protected]

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.

2. Information We May Collect:

The personal information we collect will depend on how you interact with us. This may include: Your name Email address Telephone number Address or postcode, where required for a quotation or service Details about the exterior cleaning service you are interested in Information you provide within an enquiry or message Photographs of your property that you voluntarily provide to help us assess work or prepare a quotation

Records of communications between you and SJ Conroy Exterior Cleaning Where relevant, we may also collect limited technical information when you use our website, such as information collected through cookies, analytics or similar technologies. We only aim to collect information that is reasonably necessary for us to respond to your enquiry, provide our services and operate our business.

3. How We Collect Your Information:

We may receive personal information when you: Complete a contact or quotation form on our website Contact us by telephone, email or WhatsApp Make an enquiry through Facebook or another online advertising platform Request a quotation for exterior cleaning work Book or use one of our services Send photographs or other information relating to your property Communicate with us before, during or after a job in some cases, information may be provided to us through third-party platforms that you have chosen to use to contact our business.

4. How We Use Your Personal Information:

We may use the information we collect to: Respond to enquiries and quotation requests Understand the exterior cleaning work you require Prepare and provide quotations Arrange appointments and carry out agreed services Contact you regarding an enquiry, quotation or booking Provide customer service and respond to questions Maintain appropriate business, customer and financial records Manage payments and accounting obligations Improve the way we operate our business and provide our services Protect our business and customers from fraud, misuse or other unlawful activity Comply with legal, regulatory and tax obligations. We will not sell your personal information to other businesses.

5. Our Lawful Basis for Using Your Information:

UK data protection law requires us to have a lawful basis for processing personal information. Depending on the circumstances, we may rely on: Contract and steps before entering into a contract — where information is needed to provide a quotation, arrange work or deliver a service you have requested. Legitimate interests — where processing is reasonably necessary for the operation and administration of our business, provided those interests do not override your rights and freedoms. Legal obligation — where we need to retain or use information to meet legal, accounting or regulatory requirements. Consent — where we specifically ask for your permission to use information for a particular purpose. Where processing is based on consent, you may withdraw that consent at any time.

6. Sharing Your Information:

We do not sell or rent your personal information. We may, however, need to share limited information with trusted service providers where this is reasonably necessary to operate our business. This could include providers involved in: Website hosting and management Contact and enquiry management, Email and communications, Payment processing, Accounting or bookkeeping, Online advertising and analytics. Where third parties process personal information on our behalf, we expect them to handle it appropriately and only for the purposes for which it has been provided. We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

7. Data Security:

We take reasonable steps to protect the personal information we hold against loss, misuse, unauthorised access, alteration or disclosure. This includes using appropriate administrative, electronic and technical safeguards for the systems and services used to manage customer information. While we take data security seriously, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. How Long We Keep Your Information:

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting or reporting requirements. As a general guide: General enquiries and quotation requests may be retained for up to 12 months where they do not result in work being carried out. Customer, transaction and business records may be retained for up to 7 years where necessary for accounting, tax, legal or record-keeping purposes. The appropriate retention period may vary depending on the nature of the information and our legal obligations. When information is no longer reasonably required, it will be deleted, anonymised or securely disposed of where appropriate.

9. Cookies and Website Analytics:

Our website may use cookies or similar technologies to help the website function correctly, understand how visitors use the site and, where applicable, measure the effectiveness of advertising. Some cookies may be necessary for the operation of the website, while others may relate to analytics or advertising. Where required by law, non-essential cookies will only be used after the appropriate permission has been obtained. You can also control cookies through your browser settings.

10. Third-Party Websites and Services:

Our website may contain links to third-party websites or services, including platforms such as Facebook, Google or WhatsApp. If you follow a link to another website or communicate with us through a third-party service, That provider may process information under its own privacy policy. SJ Conroy Exterior Cleaning is not responsible for the privacy practices of independent third-party websites, and we encourage you to review their privacy information where appropriate.

11. Your Data Protection Rights:

Depending on the circumstances, UK data protection law may give you the right to: Ask for access to the personal information we hold about you, Ask us to correct information that is inaccurate or incomplete, Ask us to delete your personal information in certain circumstances, Ask us to restrict the way your information is processed, Object to certain types of processing, Request the transfer of certain information where applicable

Withdraw consent where we rely on consent to process your information, Not every right applies in every situation, and in some circumstances we may be legally permitted or required to retain particular information.

If you would like to exercise any of your data protection rights, please contact us at:

[email protected] - We may need to verify your identity before responding to certain requests.

12. Complaints:

If you have any concerns about how SJ Conroy Exterior Cleaning has handled your personal information, please contact us first so that we have the opportunity to address your concerns. You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator. Further information is available from the Information Commissioner's Office.

13. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations. When changes are made, the revised version will be published on our website and the “Last updated” date at the top of this page will be amended.

14. Contact Us:

If you have any questions about this Privacy Policy, would like to exercise a data protection right or have a concern about how your information is being handled, please contact:

SJ Conroy Exterior Cleaning
Berkshire, United Kingdom
Email: [email protected]

We will aim to respond to privacy-related enquiries promptly and appropriately.